Help
  1. What is a Screen Name or Email?
  2. What do I do if I have problems with signing in to any AOL sites?
    1. What should I do if my Online Identity doesn't work?
    2. What should I do if my password isn't working?
    3. What if I forgot my password?
  3. What does "Stay signed in until I sign out" mean?
    1. Should I check this option or not?
    2. What if I change my mind?
    3. How can I change the timeframe for how long I will stay signed in?
  4. How do I create an account?
  5. How do I create a secure password?
  6. How do I sign out of web sites?
  7. What is "Manage Your Account"?
    1. How do I change my password?
    2. How do I add or change the contact email address?
    3. How do I add or change Account Security Question and answer?
    4. How do I change other account information?
  8. What should I do if I cannot sign in because the page is "looping" (not going anywhere)?
  9. What is ICQ?
    1. How can I login with ICQ Account?
    2. How can I get an ICQ Account?
    3. Can I login to all AOL Sites using my ICQ account?
  10. What is the Image Challenge?
  11. What are the Security Tips?
  12. What is Verification with Account Security Question?
  13. What is my Account Security Question?
  14. What if I forgot my Account Security Question?
  15. Account Security Question Tips.
  1. What is a Screen Name or Email?
    Screen Name or Email address is your "Online Identity" by which you are known to everyone who uses the AOL ® Instant Messenger™ service, AOL ®, CS2000, Netscape ®, AOL web sites and other services.
    1. A Screen Name must be between 3 and 16 characters long, using letters, numbers, and spaces and must begin with a letter.
      • For services that uses Screen Name as your online identity also have an email address as your online identity.
        For example:
        • AOL users, your email address format is <Screen Name>@aol.com
        • AOL Instant Messenger™ service or AOL Webmail users, your email address format is <Screen Name>@aol.co.uk
        • CompuServe® 2000 or CS users, your email address format is <Screen Name>@cs.com
        • Netscape® users, your email address format is <Screen Name>@netscape.net
    2. An Email address is between 7 and 97 characters with the following format "johndoe@domain_name.co.uk or johndoe@domain_name.com". Several AOL Web services account creation use Email address as your Online Identity, such as:
      • Accounts can use your existing email address (e.g., johndoe@domain_name.co.uk or johndoe@domain_name.com) as your Online Identity.
      • Accounts for services such as My eAddress also uses an email address format as your Online Identity.

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  2. What do I do if I have problems with signing in to any AOL sites?

    1. What should I do if my Online Identity doesn't work?
      • Please be sure that you have a valid Online Identity.
      • You have entered your Online Identity correctly
    2. What should I do if my password isn't working?
      • Check that you are using the password you think is associated with your account.
    3. What if I forgot my password?
      • Click the "I forgot my password" link on the Online page. This link will take you to the "Forgot Password" page.

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  3. What does "Stay signed in until I sign out" mean?
    When you sign in to AOL sites, your browser can "remember" this information. Tick the box and you will not have to sign in each time you come back to the same site. For your convenience, this option keeps you signed in to the site at all times from the computer you are using even if you disconnect from the Internet, close your browser, or turn off the computer. That means you can choose to Online to any participating site with one click.

    1. Should I check this option or not?
      Many of our customers have asked for a way to reduce how frequently they're asked to sign in. By checking the "Stay signed in until I sign out" check box, you'll stay signed in until you had 2 weeks of inactivity or you have signed out. You'll get easier access to your photos, music, and all other AOL sites, even if you close your browser or shut down your computer. However some sites that contain personal information, emails, financial portfolios, etc., may have shorter sign in timeframes for security reasons.

    2. What if I change my mind?
      If you are concerned that other people might accidentally see your personalised pages, click Sign Out when you leave your computer. This will ensure that the service will ask for your Online Identity and password the next time you access the site. If you use a shared computer (in a library, internet cafe, university, airport or kiosk) please DO NOT tick the "Stay signed in until I sign out" tickbox.

    3. How can I change the timeframe for how long I will stay signed in?
      You can change the length of time you remain signed in with out any activity, go to "my.screenname.aol.com/en-gb". If you are not already signed in you will need to sign in, then you will be prompted to enter your AOL Security Question. On the "Manage Your Account" page, click the edit button next to the "Stay Signed In" label. On the "Stay Signed In" page, select the desired timeframe from the dropdown list.
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  4. How do I create an account?
    If you don't have an account yet, it only takes a couple minutes to get one for free. Click on the "Get One Free", "Create an Account", etc. link found on the Sign In page.
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  5. How do I create a secure password?
    Your password should be easy for you to remember, but not for others to guess. If your password can be easily guessed, your AOL account is not secure. To protect your AOL account, change your AOL password to incorporate these easy rules:
    • Your password must be 6-16 characters long.
    • Your passwords are a combination of upper and lower case letters, numbers and special characters (e.g., @, #, &).
    • Your password is case-sensitive - capitalisation counts.
    • One password strategy to use is base it on a sentence, using the first letter/number of each word to create your password. (e.g., I own a 68 red ford mustang! Your password might be "Ioa68rfm").
    • Do NOT use common or easily guessed words in your password (e.g., first and last name, online identity or words found in a dictionary).
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  6. How do I sign out of web sites?
    When you are finished browsing web sites, look for a Sign Out link. When you click on this link, you are signed out of all sites on AOL.
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  7. What is "Manage Your Account"?
    Manage Your Account is a central location for your account information, please go to . If you are not already signed in you will be prompted to do so. You will also be prompted to enter your Account Security Question this is for second level authentication used by sites that contain personal data. The following page you to view your current account information including your Online Identity, password, display name, Account Security Question, country, zip code and contact e-mail address (if applicable). Click the "Edit" button next to the data you want to change. On the following page enter the information requested and hit "submit."

    1. How do I change my password?
      Click the "Edit" button next to the password on the "Manage Your Account" page.

    2. How do I add or change the contact email address?
      Click the "Edit" button next to the contact email address change on the "Manage Your Account" page.

    3. How do I add or change Account Security Question and answer?
      Click the "Edit" button next to the Account Security Question change on the "Manage Your Account" page.

    4. How do I change other account information?
      Click the "Edit" button next to the account information you want to change on the "Manage Your Account" page.
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  8. What should I do if I cannot sign in because the page is "looping" (not going anywhere)?
    If your browser continuously reloads the page without stopping, you may be caught in a loop. To stop the loop and correct this problem, take the following steps:
    During looping, hit the Stop button in your browser.
    1. Make sure your browser is set to "Accept All Cookies."
    2. Make sure you remove the following two domains from your "Cookied Sites" list: my.screenname.aol.com and the domain you are trying to login to. (This list is available by clicking the "View Stored Cookies" button.)
    3. Make sure JavaScript is enabled in your browser.
    4. If your browser supports P3P privacy settings (for example, Internet Explorer 6.0 or Netscape 7.0), make sure your P3P setting is medium or low (not high).
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  9. What is ICQ?
    ICQ is a personal communication tool that allows users to meet and interact, to catch up with old friends, to meet new friends and to hear the latest stories from the world wide community. ICQ is the one-stop-source for all types of communication, the tribe campfire of the virtual community where users meet to share feelings, experiences and content.

    For more information please see www.icq.com

    1. How can I login with ICQ Account?
      If you already have an ICQ account, you can login with your UIN or Email alias by clicking on the ICQ Logo and entering your UIN or Email alias and password in the ICQ Tab.

    2. How can I get an ICQ Account?
      Please go to www.icq.com to download ICQ software and register an account.

    3. Can I login to all AOL Sites using my ICQ account?
      Currently you can only login to a few sites that support ICQ accounts. Support for ICQ accounts at other sites is in progress.
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  10. What is the Image Challenge?
    The word hidden in the image cannot be read by a computer and must be entered manually. This helps to prevent automated processes, or scripts, from compromising accounts. Automated scripts are typically used to gain unauthorised access to accounts. Thank you for helping us to make our products and services more secure.

    If you do not see the image, please check that your browser preferences are set to display images and try again. If that does not help, click the "Can't see this image?" link to hear the hidden word.

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  11. What are the Security Tips?
    To protect the safety of your identity, please make sure the address in your browser begins with: "https://my.screenname.aol.com/"
    (see example, below).

    Security Tip

    Also, when you're finished with your session, always remember to end your session by clicking the Sign Out button or quitting your browser.

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  12. What is Verification with Account Security Question?
    In order to ensure your privacy and security, AOL requires that you verify your identity before you can reset your password. Use the information below to complete this form.

    Account Security Question (a.k.a. ASQ)
    Is a question/answer combination which you created for your account. Enter the answer to your ASQ in the text field.

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  13. What is my Account Security Question?
    The Account Security Question is a simple question and answer combination created by you, which AOL uses to verify your identity and to protect your privacy.
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  14. What if I forgot my Account Security Question?
    If you forgot your Account Security Question, you can reset it the next time you are prompted for it. Click the "Forgot Account Security Question" link, and follow the instructions. You will be asked to:
    1. Provide the word in the image. The word hidden in the image cannot be read by a computer and must be entered manually. This helps prevent automated script or processes from compromising your account.
    2. Verify your identity by providing the required information.
    3. Select a new question and answer.
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  15. Account Security Question Tips.
    Create an Account Security Question that only you will know the answer to and keep that information safe.

    Anyone who knows the answer to your Account Security Question will be able to access these secure features and make changes to your account.

    Make careful note of the exact spelling of your answer; like a password, you will be required to enter your answer exactly as it was created.

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